| CALL CENTRE SOFTWARE |
|
|
How many calls did you lose today? How much business did you lose today because callers couldn't wait to be answered? Lost business through calls being abandoned is a problem for any business. No matter how good your phones system, if staff are not trained to respond professionally to callers, or there simply are not enough staff to answer the phone promptly, then you will lose customers. Very simply most businesses do not know how good their customer service is when it comes to answering the phone. Take a few simple indicators: If you have a call answering problem you want to know immediately. Not a week later after you have lost a lot of business. DXE Supervisor The DXE entry level Call Handling Monitoring System. It provides a single Real Time Screen using large character windows. No more expensive than a software application such as Goldmine, DXE Supervisor is a very cost effective solution for that businesses that need to monitor their call handling performance. Although designed originally for smaller call centres the DXE Supervisor adds value to any business that needs to monitor its call handling performance. For example it could be used to monitor an operator or receptionists performance. DXE Supervisor is a PC Application that installs in any modern Pentium 200 upwards PC and provides summary information on call handling performance. DXE Supervisor is a module within the DXE InDepth range of MIS systems. Supervisor can be upgraded to provide access to all the InDepth modules such as the Indepth historical reporting. Eight Real Windows that can be configured to show: InDepth Plus InDepth is a comprehensive DXE Call Centre Management Information System. InDepth is a modern Windows based application supplied complete with PC and Remote Diagnostics/Configuration software. InDepth provides all the information that a Call Centre Manager requires efficiently manage the resources and grade of service with the call centre. The main reporting screens are free format allowing the supervisor to display the information they consider relevant for their own call centre. Any number of screen layouts can be designed and stored for future use. A module within InDepth is an Agent Manpower planning package. These are normally an optional package (if available at all) on other systems. Both physical and LAN based soft wallboard are available. Real Time screens are colour coded and can be alarmed if thresholds are exceeded. Current and historical reports can be exported to database applications. Single Supervisor supplied Multiple Supervisor options available Manpower Planning Package included Multiple One Real Time Display Up to 250 real time reporting parameters Wallboard support Historical Reports can be configured over any period The LAN Wallboard The InDepth LAN Wallboard is a networked software application that is installed on ACD agent PCs to provide real time call centre performance data. The LAN wallboard only works with InDepth or InDepth Plus. It is sold in blocks of five user licenses and provides a cost effective alternative to physical wallboards. Each LAN wallboard can be configured to suit a particular agent and allows up to 8 large character windows to be configured to show up to 250 different call centre parameters including: 
|