THE COMPANY Welcome to Telecom Midlands Ltd
| OUR HISTORY | OUR AIMS | OUR SERVICE | TECHNOLOGIES | OUR CLIENTS | AREA COVERED |

Our History

Telecom Midlands Ltd (TML) was founded in 1988 as a Telephone system installation company. Initially the company provided this service to GPT until liberalisation allowed companies to start selling systems and most importantly maintaining and supporting them. It is these two core values of maintenance and support that has allowed us to grow successfully over the last 20-years.

Today the company is recognised by NEC as being one of the leading partners in the UK, presenting TML with the 'Award for Outstanding Performance' 2002. From small beginnings, TML has grown to become a company renowned for its dedication to service.

We have never aimed to be the biggest, we would rather settle for being one of the best.

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Our Aims

At TML we want to understand your telecom needs because our commitment is delivering what we promise: 'a total solution understanding your requirements and appreciating your situation.'

By working in partnership with you we can guarantee the right result. We aim to provide the right telecoms products available to assist your business, taking the problem away from you and delivering you a solution. And it is never a standard solution, but a solution that helps you to move onto better things.

However, the service does not end there. At TML we take pride in developing long-term relationships. We want to deliver a high level of service time and time again ensuring the highest levels of customer satisfaction. It is this approach that has allowed us to build up strong relationships with many clients throughout the UK. Part of our offerings include the opportunity for National Account status where a number of services are included:

  • Regular meetings between you and your account manager
  • A single point of contact for all your needs
  • Monthly reports on all technical activity between both parties
  • A dedicated team of technical consultants working exclusively on your requirements

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    The service we offer

  • A dedicated helpdesk
  • In house technical support
  • Dedicated account managers
  • A supportive after sales service
  • Ongoing advice and consultancy
  • The very best Consultants and Engineers with high-level telecoms experience

    Our consultants, engineers and managers have all been through the very best training in all areas of telecommunications, provided by such companies as Cable & Wireless, BT, Your Communications, NEC, and Siemens, IBM, Philips to name but a few.

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    Technologies and markets covered

  • NEC (Nitsuko) - Aspire & DXE Range, VOIP, WAN, Dect Cordless, Voicemail, Unified Messaging
  • Siemens - Hicom Range
  • Plessey - PKS2
  • GPT - DXE Range
  • Structured Cabling - Connectix
  • Networks - BT, Your Communications, and Opal Communications

    We have consultants specialising in the above-mentioned markets, hence their knowledge is specific and tailored to your exact need.

    Our aim is to provide you with the right solution straight away by understanding your needs in detail. We spend time taking down your requirements and believe in client visits so we can get a good understanding of your environment, and the way in which your organisation is run.

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    Key Clients

    Below are a small selection of companies with whom TML have successfully worked with during the last year:

  • Toys R Us
  • Focus Do It All
  • Sanctuary Housing Association
  • Wolverhampton Council
  • Dudley Council
  • The Pentland Group

    Testimonials

    "TML have installed over 80 systems for us during the last year and I have always found them to be a very professional company"

    Graham Boler, Operations Manager, Major Retailer

    "Small enough to care, large enough to matter."

    Martin Goldstein, The Pentland Group

    "What I need is someone to take away the pain and time consuming elements of the day to day running of the telecoms allowing me to focus on my job. Somebody I can leave to get on with it, confident I will be provided with quality service. TML do this in a consistent and professional manner."

    Martyn Lucking, Computer Services Manager, SHA

    Click here for 2 detailed testimonials

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    What area do we cover?

    We provide consultancy, installation, and maintenance for the whole of the UK, offering the local approach through our network of engineers.

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