Introducing the range of Smart Office Voice Processing Systems

NEC Infrontia has recently launched the Smart Office range of Voice Processing systems. We would like to take this opportunity to introduce these systems to you along with some of the benefits that can be gained by your business utilising them. Over 50% of 'Business to Business' calls do not reach their intended destination first time; this can mean lost business, customer frustration and dramatically decreases the efficiency of your business. NEC Infrontia's Smart Office range has been designed to ensure that every unanswered call to your organisation is handled quickly and effectively. All of our systems have been carefully engineered to provide maximum benefit with minimum fuss, each system has been designed to be user friendly to set up and use.

Unified Messaging

Perhaps the most exciting and useful feature is the introduction of Unified Messaging on the Smart Office and Smart Office Professional systems. This means that you can direct all your Voicemail messages to your e-mail in-box, allowing you to manage all your messages visually. As shown in the screenshot below the e-mail includes the time and date that the message was sent, the Caller ID or internal user name of the person who left the message. You can then manage the message as an e-mail, letting you make notes about the message, forward it to other e-mail users, store it in a specific folder, delete it or replay it with a simple click of your mouse. All this makes your Voicemail system a true business tool, ensuring that you manage all your messages as quickly and simply as possible.

With all your Voicemail delivered as e-mail there is no need to learn any new skills to manage your messages, everything can be done from the familiar environment of your e-mail system. There are also significant cost savings as remote users can collect their messages from a low cost internet connection anywhere in the world, rather than making expensive long distance or international calls. More and more companies are opting for Unified Messaging to make better use of both their Voicemail AND e-mail systems.

Smart Office Compact

The Smart Office Compact is a feature rich voice processing system available with 2 or 4 ports and provides around 4 hours of message storage time. What's more, the Compact has the ability to grow as your business grows because mailbox capacity is not restricted and a 2 port system can be easily upgraded to 4 ports. Smart Office Compact's friendly technology wraps voice mail, automated attendant, call routing and notification in one small box.

Smart Office

This PC based system offers 4 - 16 ports, unlimited mailboxes and over 350 hours of storage time. NEC Infrontia understand that more and more businesses are looking to capitalise on traditionally high end features like Unified Messaging*, the Smart Office system provides this functionality but at an affordable cost.

If you choose to utilise auto attendant technology the Smart Office provides everything you will ever need to direct calls efficiently, including password protection so that different customers can have their calls managed individually. There is no limit to the number of mailboxes or menus so you can have your system configured as simply or complexly as your business requires.

Smart Office Professional

Success in today's business world requires quick and efficient access to the information you need to accomplish your objectives. NEC Infrontia provides that accessibility with the Smart Office Professional (SOP), our flagship voice processing system. As a Windows based desktop Unified Messaging system, the SOP lets you visually manage all of your methods of business communication in one place.

With incredibly comprehensive auto attendant and call routing facilities the SOP can handle virtually unlimited call scenarios, again ensuring that your customers know that their call is important to you and that it will always be dealt with efficiently. As well as this the SOP provides Fax on Demand functionality, this lets your customers receive faxed information such as a map to your office or price lists etc. at their convenience via a few simple voice prompts.

The Smart Office Professional system also allows users to manage all their VoiceMail features from a user friendly Windows GUI (Graphical User Interface), allowing users forward, delete and annotate all messages with text or speech via the click of a mouse.

Improve You the Way Your Business Communicates

All of the systems mentioned above are designed to help your business communicate more effectively in the increasingly competitive market of today. The information given above is just a brief introduction of the capabilities of the systems, each of which can be customised to match the exact requirements of your business. To receive further details of the features and benefits of these systems or to arrange a demonstration please contact us.